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Our CSR: Integrity

To fully ensure the safety and protection of its target audience, FDJ applies and ensures compliance with rules shared with all of its stakeholders, both internal and external.

Fighting fraud and money laundering

FDJ’s actions have three areas of focus:

  • Prevention: Safergame, a tool aimed at improving our monitoring mechanism, uses vast volumes of data to detect and warn about atypical situations that may be linked to situations of fraud or money laundering.
  • Monitoring: The monitoring of financial transactions (at points of sale and online) can serve to identify atypical situations. Enhanced investigations may result in a suspicious event being reported to Tracfin (the French agency tasked with preventing money laundering and the financing of terrorism).
  • Checks: FDJ identifies and checks the identity of players whose wagers exceed €2,000 per ticket. In addition, distributors, the sales force and the relevant employees will also be trained in combating fraud and money laundering.


Personal data

FDJ ensures the security and confidentiality of all company data, particularly personal data.

Since 25 May 2018, the application of the General Regulation for the Protection of Personal Data (GDPR), which largely unifies data protection laws in Europe, has been mandatory. FDJ has implemented this regulation and wishes to maintain compliance and anticipate legislative and regulatory developments in the field of personal data protection in order to optimise the transparency of personal data processing and to take into account the expectations of the persons concerned.

FDJ pays particular attention to protecting the personal data of its big prize winners. FDJ also protects the anonymity of the winners from the press and its distribution network.


Ethics policy

The Group’s ethics charter, adopted in July 2017, forms the basis of the FDJ Group’s ethics and compliance policy. It affirms the Group’s collective commitment to promoting its values and helps guide individual behaviours in line with the fundamental principles of compliance with laws and regulations, the sharing of a culture of integrity, respect for employees, customers, partners and external stakeholders, and the engagement of a constructive dialogue with civil society.


Combating match fixing

As a monopoly sports betting operator in the bricks-and-mortar network, and faced with the increasing match fixing worldwide – often associated with fraudulent bets – FDJ is strongly committed to combating such acts and, more generally, defending the integrity of sport and sports betting. In this context, the company’s actions take place at two levels:

  • within the national platform against sports manipulation in the area of prevention and supervision of sporting competitions and sports betting;
  • in international cooperation with sporting bodies, public authorities and global lotteries.

In detecting and monitoring competitions and betting, FDJ works closely with members of the national platform to identify risks of match fixing throughout the year. Within the national platform, FDJ also initiated the launch of a working group on the development of a French multisport system to support whistleblowers.


Responsible purchasing

Reflecting its long-standing and sustainable commitment to the question of responsible purchasing, FDJ has been a signatory of the inter-company mediation Responsible Supplier Relations Charter since 2014. It is now aiming to obtain the “Supplier Relations and Responsible Purchasing” label by 2020. This label is awarded to companies that have a balanced and sustainable relationship with their suppliers.

To lead by example, FDJ has undergone an Ecovadis CSR evaluation; its score of 70/100 places (as of December 2019) it among the 5% most responsible companies worldwide.

The FDJ Group also promotes purchases from companies that employ people with disabilities. In 2018, it spent €851 thousand to purchase services from ESAT (Establishments for the Services of Assistance through Work) and EA (Adapted Enterprises).

La Française des Jeux has established a mediation procedure, accessible to all of its suppliers in the event of a dispute, in connection with:

  • The order of 11 March 2015, which encourages companies to use amicable methods of settling disputes, including mediation,
  • Its responsible purchasing approach, illustrated by the signing of the Responsible Supplier Relations Charter in December 2014.

Mediation is a means of amicable resolution of disputes related to the performance of a contract, based on the intervention of a third party, where two or more parties to the dispute have failed to reach an agreement on their own.

It is a structured but non-rigid process aimed at creating or recreating a bond, and restoring trust and business relationships between the parties involved in the dispute.

It is also a voluntary process that relies on the freedom and responsibility of individuals, in strict confidentiality.

If either party is not satisfied with the procedure, each party remains free to terminate it at any time and to resort to another means of resolution.

In this context, La Française des Jeux has appointed as Inter-company Mediator: Olivier de Laitre, qualified mediator.

The mediator’s main tasks are as follows:

  • Promote the search for an amicable solution to disputes;
  • Inform the parties in writing of the initiation of a mediation procedure, informing them of the confidentiality of all exchanges;
  • Undertake to study the case in the light of the respective positions of the parties and to assess the arguments of each of them in order to help them find an amicable, balanced and definitive solution to the dispute;
  • Meet each party if necessary, either together or separately;
  • Propose for the consideration of the parties those procedures or means that appear to him to offer the best chances of reaching a resolution;
  • Record the outcome of the mediation, either by the supervision of a written or oral agreement between the parties, or by noting the failure of the mediation and notifying the two parties of the failure so as to terminate the procedure.

The Inter-company Mediator can be contacted directly by writing to: